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Travel protection

Special offer: Until April 30, 2020, get Air Canada Vacations CareFlex travel protection plan for free to be able to make changes to your booking worry-free!

  • Applicable to: 
    Air Canada Vacations packages to
    Mexico, the Caribbean, Hawaii, & Las Vegas

  • Book by: 
    April 30, 2020

  • Travel by: 
    April 30, 2021

 

 

CareFlex travel protection plan

Air Canada Vacation’s exclusive travel protection plans let you book vacations with flexibility and peace of mind.

  • The new CAREFLEX plan allows you to change your booking, transfer your package, and cancel with a refund up to 3 days before departure.
Add this travel protection plan to your booking at the Extras section at checkout and rest assured that we've got you covered should the unexpected happen.
 
  CareFlex
Price $59 $0
Change your booking1
Transfer your package1
Cancel with an in-house travel credit and/or a partial refund2

 

 

Summer inspiration

 

Terms and Conditions:

*Free CareFlex promotion for bookings made between March 5 and April 30, 2020: Only applicable to new Air Canada Vacations bookings made between March 5 and April 30, 2020, for travel between March 5, 2020, and April 30, 2021. Applicable to select vacation packages in Mexico and the Caribbean. CareFlex plans cannot be applied to bookings for Sandals Resorts, Beaches Resorts and Grand Pineapple Beach Resort. Free CareFlex must be selected at the time of booking in the extras section when checking out. CareFlex plans can be used year-round except during the blackout period from December 19 to January 5. Not applicable to group bookings. Offer expires at 11:59 p.m. ET on the date indicated.

CareFlex plan for bookings made prior to March 5, 2020, and after April 30, 2020: CareFlex is applicable only to select vacations packages to: Cuba (excluding Havana), Dominican Republic, Mexico (excluding Mexico City), Montego Bay, Saint-Lucia, Antigua, Curacao, Grenada, Great Exuma, Cartagena, Liberia. Must be purchased at the time of the booking. Applicable to new bookings only. CareFlex plans can be used year-round except during the blackout period from December 19 to January 5. CareFlex plans cannot be applied to group bookings, nor to packages at Marival Resorts, Sandals Resorts, Beaches Resorts and Grand Pineapple Beach Resort. The CareFlex plan is non refundable.

CareFree and CareFlex travel protection plans must be purchased by all passengers sharing a room accommodation.

Changing and transferring your booking: Name changes can be made up until 7 days prior to departure. Changes to departure date, destination, room category or occupancy can be made up until 3 days before departure. Changes to travel dates are subject to hotel and flight availability. Certain types of changes will be considered cancellations and will follow the CareFlex Cancellation Policy. One set of changes per booking can be made without penalty. The set of changes can include more than one change and/or transfer, or a cancellation. Once the CareFlex plan is purchased, changes must be made through the CareFlex plan, without using other Air Canada Vacations change and cancellation methods. Clients will assume any difference in price increase resulting from change(s). No refund is issued if the new price is lower than the original fare. New package must be booked at the time of the date change request and travel must be completed within one year of the initial departure date. CareFlex can be repurchased only at the time the change is made. Changes must be made through your travel agent who will request the change through the Customer Care department.

2 Cancellation Policy: Cancellations are permitted up until 3 days prior to departure. The refund method depends on the number of days before the initial departure date: 45 days or more prior to departure, $250 per person will be given in in-house credit and the remaining balance of the total price will be refunded in the original form of payment; 44 to 21 days prior to departure, 50% of the total price will be given in in-house credit and 50% will be refunded in original form of payment; 20 days to 3 days prior to departure, 100% of the total price will be given in in-house credit. In case of cancellation, a waiting period of 15 days before rebooking a new vacation applies. In-house credit must be used for travel within one year of the initial departure date, and is neither transferable nor refundable. The CareFlex plan can be repurchased at the same time the new eligible package is booked. Any leftover credit can be used towards an Air Canada Vacations' booking or product (excluding car rentals) until the expiration date. Products must be booked with the same travel agency. Cancellations must be made through your travel agent who will request the change through the Air Canada Vacations' Customer Care department.