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We Care Promise, Price Drop Guarantee, Price Match Promise

We Care Promise™

It’s simple. If you’re not completely satisfied with something on a trip you booked through us and we aren’t able to make things right for you, we’ll provide you with either a future travel voucher worth 25% of the amount paid through us for your trip (before taxes), or a refund of 10% of the amount paid through us (before taxes) — your choice.*

Our company is filled with people just like you — hardworking Canadians. We built a 100% Canadian call centre where we’re always focused on delivering not only great deals, but great service as well! More than anything, we appreciate the trust you place in us each and every time you book travel. That trust is what drives us each day when we’re talking to all the major tour operators, airlines, hotels, cruise lines and car rental companies to find the best deals for you, our customer.

Canadians from coast to coast regularly put their faith in us by booking all their travel through Travel Nation. Why? Because we care. In fact, we care so much about providing you with great service that we chose to back those words up with our We Care Promise™.

Jonathan Carroll
President and CEO

* While we will always do our best to make sure you’re happy, the We Care Promise does not apply in the following circumstances: Flight Cancellations, Flight Delays, rerouting due to an emergency, result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service, or any other circumstance beyond our reasonable control.

Price Drop Guarantee

We want to give you peace of mind when booking with Travel Nation. Knowing that you can lock in the price today, and not have to worry whether the price of your vacation or flight goes down after you book is a big relief. How? If the total base price (before taxes) of your vacation package booking or flight booking drops after you book, you get the benefit of the lower price in future travel dollars. It's just that simple. No admin fee. No minimum. No maximum.

View full terms and conditions of our Price Drop Guarantee

Price Match Promise

We guarantee the best price, always. If you find a cheaper published price on vacations, hotels, flights, or cruises we will match it — AND give you a future travel voucher. It's that simple.

With Travel Nation's Price Match Promise, you can book with confidence. Within 24 hours of booking with us, if you find a lower advertised Canadian dollar price on any  Canadian travel booking website, we will match that price. Plus, you’ll also get a BONUS $50 future travel voucher if you booked a vacation package, or a $25 future travel voucher if you booked a flight, hotel, or cruise.

Combined with our We Care Promise and Price Drop Guarantee, you can book confidently at Travel Nation — knowing you are getting the best deal, guaranteed!

View full terms and conditions of our Price Match Promise