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Sunday: Closed
Frequently Asked Questions ®

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Koro Travel is the only place where you can earn Koro Kollective points on travel products. Book with confidence! Koro Travel bookings are protected by our Best Price Guarantee.

If you are a Koro Financial Mastercard holder there are 2 offers just for you.

  1. Earn up to 3x the regular 10 Koro points per dollar as a Koro Financial Mastercard holder.
  2. Access to periodic exclusive bonus points promotions.

Koro Financial Mastercard holders earn Koro points on travel purchases. Koro Financial Mastercard® and Koro Financial World Mastercard® earn 2x points on every Koro Travel purchase. Koro Financial World Elite Mastercard® earn 3x points on every Koro Travel purchase.

Plus, if you are a Koro Kollective Insiders member, you will get 5% back in Koro Kollective points for all Koro Travel flight, hotel, cruise, car rental, and vacation package bookings (after any discounts and before taxes) Conditions apply; see the Koro Kollective Insiders™ subscription terms and conditions at https://KoroKollective.ca/insiders/en/terms-and-conditions.

You can apply online at www.korokollective.ca/insiders to sign up.

The Koro Kollective Insiders subscription is available to Koro Kollective members. Giving access to even more rewards, convenience and inspiration with Koro products and services. This includes 5% back in Koro Kollective points on all Koro Travel flight, hotel, car rental and vacation package bookings (after any discounts and before taxes) Conditions apply to all benefits, see the Koro Kollective Insiders terms and conditions at https://pcoptimum.ca/insiders/en/terms-and-conditions

You can apply online www.korofinancial.ca or call Koro Financial directly 1-866-246-KORO.

You can sign up online by downloading the app, or at www.korokollective.ca.

Yes, along with special bonus offers and promotions.

KoroTravel.ca offers a multitude of travel deals and special offers. Travel discounts and promotions are included and displayed on our website.

The Koro Travel Best Price Guarantee offers Koro Travel customers peace of mind. If you find a lower advertised Canadian dollar price than that advertised on our website at the time of booking, and the rate is verified by Koro Travel, not only will we match the lower rate, we will reward you with 25,000 BONUS Koro Kollective points on your booking.
Please visit https://www.koro.ca/info/price-match-guarantee.aspx for full terms and conditions.

Full payment at the time of booking is typical for most travel product and service. However, if booking a package vacation, and you are booking in advance, you may have the opportunity to apply a deposit only. Deposit requirements vary by departure date and supplier. Our website will reflect the payment required at the time of booking.

All changes are on a request basis only and may not be guaranteed. Please note changes to your booking may incur additional administration fees and/or an increase to the original price. Please call the Koro Travel Call Centre at 1-844-862-8466 to find out.

All bookings are typically 100% non-refundable. Cancellation policies and penalties vary by travel provider, airline, and/or tour operator. Contact the Koro Travel Call Centre at 1-844-862-8466 to find out.

If you paid a deposit only, and the final balance is due, you must call the Koro Travel Call Centre at 1-844-862-8466 to apply for the payment.

Online reservations are processed within 24 hours. You will receive a notice via email to advise your booking is being processed. A booking is considered confirmed once you have received an official invoice. Please note there are instances such as credit card verification, third party restrictions, fraud parameters, tour operator or supplier inventory changes etc. that are beyond our control and may disrupt or interfere with the booking process. In those cases, we will work with you directly to finalize your travel arrangements.

All travel documents are sent directly to you via email. Airline tickets are issued within 24 – 48 hours from the time of the booking. Packaged Vacations, hotel, cruise and car documents are sent 21 days before your travel date.

We recommend every Canadian citizen travel with a valid Canadian passport. Please note that certain destinations or airlines require the passport to be valid for 6 months from the date of travel. If you are not a Canadian citizen and/or are unsure of the documentation required for your travels please go to https://travel.gc.ca/ or https://www.visahq.ca/ to find out. The name(s) reflected on the airline tickets, itinerary or vouchers must match your travel identification exactly. Inaccuracies may result in denied boarding at the airport or denied entry into foreign destination.

Our website clearly reflects points earning for each product advertised. Once you have booked and paid for your vacation with your Koro Financial Mastercard®, your account will be credited with the points earned on your purchase.

Will I earn bonus Koro Kollective points with my Koro Financial® Mastercard® or Koro Kollective Insiders subscription if I book directly with the airline, hotel, tour operator or through another travel agency?

You will not earn Koro Kollective points unless you book your travel arrangements with Koro Travel directly.

For Koro Financial Mastercard> holders: Regular points earning for Koro Travel will be added to your account within 5 business days. Bonus and/or promotion points for Koro Travel will be added in a second transaction within 5 weeks.

For Koro Kollective Insiders members: Koro Kollective points earned from the Koro Kollective Insiders™ subscription, will be awarded within two (2) weeks of commencement of travel.

Our website clearly reflects points earning for each product advertised. Once you have booked and paid for your vacation with your Koro Financial Mastercard, your account will be credited with the points earned on your purchase.

Will I earn bonus Koro Kollective points with my KoroFinancial Mastercard or Koro Kollective Insiders™ subscription if I book directly with the airline, hotel, tour operator or through another travel agency?

You will not earn Koro Kollective™ points unless you book your travel arrangements with PC Travel directly.

If you are missing Koro Kollective points for Koro Travel earned through a purchase, please contact Koro Kollective ™ customer service directly at 1-866-Koro POINTS (727-6468) . Keep in mind that for Koro Financial® Mastercard® purchases, Koro Kollective points are earned only on the dollar amount charged to your Koro Financial® Mastercard®.

Remember, Koro Kollective points earned from the Koro Kollective Insiders subscription specifically, will not be awarded into your account until within two (2) weeks after commencement of travel.

Points earned through promotional offers (not regular earnings) may take up to 5 weeks to appear in your account. If you wish to investigate further, please contact the Koro Kollective Call Centre at 1-866-PC POINTS (727-6468) .

For all non-travel-related inquiries, such as changes to your pin number, request to increase the credit limit, you must contact Koro Financial directly at 1-866-246-PCMC (7262). Koro Travel does not have access to your Koro Financial® Mastercard® account.

Koro Financial® Mastercard® cardholders do not include travel Insurance coverage. It is advisable that all travelers purchase the proper travel insurance coverage. Koro Travel can offer the right travel insurance plan for you. Call 1-844-862-8466 to speak with one of our Travel Advisors.